Technical Considerations For External Partner Training

Do you have the right tech stack to deliver training to external partners? Your customers, franchisees, distributors, and contract employees should have access to training resources that allow them to build critical skills and product knowledge. This guide shows you how to implement a customer education program that increases sales, improves consumer relations, and reduces support costs.

eBook Release

Launching Your Customer Education Program: Technical Considerations For Taking Training To Partners

Discover actionable advice for meeting your external partners where they are.

Who Is This Guide For?

It’s an essential read for any organization with extended enterprise partners who sell or use its products or services, particularly those that face content delivery roadblocks. For instance, association partners may not be able to log in to your internal LMS to get the resources they require, or you need to manually revise and send individual course packages to different audiences every time there’s a product update.

About This eBook

What tech options are available to ensure that your external partner training is easily accessible? How can you improve customer training ROI? Here’s a brief overview of what’s inside this guide by Rustici Software:

• Implementing A Customer Education Program: What is an Extended Enterprise training approach?
• Technical Considerations: Accessing Training: How your content is delivered, the importance of accurate and consistent information, and visibility into content usage.
• A Wide Variety Of Content Consumers: Extending the reach of your training is becoming more essential as product distribution channels continue to increase.
• Taking Training To Your External Audiences: How can you share content via proxy files versus handing off a downloaded version?
• Reaping The Benefits Of Customer Education Programs: Removing the friction of accessing training, ensuring training accuracy, gaining valuable business insights, and increasing the value of your training investment.
• Content Controller Makes Reaching Your Partners Easier Than Ever: Manage your training content in one central location and distribute it to external partners and customers within their system of record.
• Extended Enterprise Success Stories: How Valvoline and Alarm.com worked with Rustici to improve their partner and dealer training programs.
• Creating The Right System Architecture: With the right tools, improving compliance and maximizing client retention aren’t as hard as you might think.

Get Your Copy

Download Launching Your Customer Education Program: Technical Considerations For Taking Training To Partners today to explore how to effectively distribute product training to external audiences, including distributors, channel partners, and customers.