LIFE SKILLS & VALUE EDUCATION – CLASS-X – UNIT- 8 Answerability and Accountability

    “The Price of Greatness is responsibility.”           -Winston Churchil

Accountability means taking ownership of one’s actions and responsibilities. It means giving one’s best efforts at all times. Practising accountability in school sets students up for success in their workplaces and commitments.

Christine is frustrated. She’s trying to solve a problem with a stationery order, but the customer service agent she’s talking to, isn’t helping.”It was the dispatch team’s fault. I can’t do anything about that,” he says. Christine asks to be put through to another agent. He handles the situation very differently.

“I’m sorry to hear about this problem,” he says. “Till find out what’s happened and send the order by express delivery. It will be with you tomorrow”

Christine feelsless stressed straightaway. The first agent shirked his responsibilities, but the second made himself personally accountable for fixing the problem. He took ownership of the situation, apologized, and found a solution.

When you’re personally accountable, you take ownership of what happens as a result of your choices and actions. You don’t blame others or make excuses, and you do what you can to make amends when things go wrong.

WHY IS BEING ANSWERABLE AND ACCOUNTABLE SO IMPORTANT?

• Makes you more responsible.
• Develops a sense of ownership in your life.
• Reduces conflicts with other persons.
• Helps you perform tasks more efficiently.
• Builds confidence.
• Builds Trust and healthy relationships.
•  Supports you in doing new things.

Habits of Highly Responsible and Accountable People

Accountability is the norm that someone knows better what he has done, what are the results of his deeds and how can he improve his doings to take them at accuracy level. It is required both personally and professionally. Success is possible, when a person is taking into account his/her deeds, otherwise blaming others will lead to failure.

• They don’t blame circumstances to fate or any other persons

• They set their goals and vision right.

• They focus on goals which are important and urgent

• They are good readers and listeners.
• They believe in hard work and team work.

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